Refund policy
Return & Refund Policy
Last Updated: July 29, 2026
At WagKiki, customer satisfaction is important to us. We want you to feel confident when shopping for products for your dog. For this reason, we offer free returns and refunds within 30 days, subject to the terms outlined below.
1. 30-Day Return Period
You may request a return within 30 days from the date your order is delivered.
To be eligible for a return, the product should generally be:
- In its original or reasonably preserved condition;
- Unused or only inspected to the extent reasonably necessary;
- Returned with any included accessories, components, manuals, or packaging where applicable; and
- Accompanied by proof of purchase or your WagKiki order number.
If your product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.
2. Free Returns
Eligible returns are provided at no additional return-shipping cost to the customer.
Before sending a product back, please contact us at:
Our customer service team will review your request and provide return instructions where applicable.
Please do not send products back to our business address without first receiving return instructions from our support team.
3. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us and provide:
- Your order number;
- A description of the issue; and
- Photographs or other reasonable supporting information when necessary.
Once the issue has been reviewed, we may offer an appropriate resolution, including a replacement, refund, or other available remedy.
4. Refunds
Once an eligible return or refund request is approved, the refund will normally be issued to the original payment method used for the purchase.
Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refunded amount appears in your account.
Original shipping charges are not applicable because WagKiki currently offers free worldwide shipping.
5. Order Cancellations
If you would like to cancel an order, please contact us as quickly as possible.
We will attempt to accommodate cancellation requests when the order has not yet entered processing or shipment. Once an order has been processed or dispatched, we may no longer be able to cancel it. In such cases, you may request a return after delivery in accordance with this policy.
6. Non-Returnable Products
Certain products may not be eligible for return where required for health, hygiene, safety, or legal reasons, particularly if they have been opened, used, or materially altered.
Any product-specific restrictions will be communicated where applicable.
This does not affect any rights available to you under applicable consumer protection laws.
7. Exchanges
If you would like a different product, size, color, or variation, please contact us. Depending on availability and the circumstances, we may arrange an exchange or recommend returning the original product and placing a new order.
8. Late or Missing Refunds
If you have received confirmation that a refund was issued but have not yet received it:
- Check your bank or payment account;
- Contact your credit card company or payment provider;
- Contact your bank, as processing periods may apply.
If you have completed these steps and still have not received the refund, contact us at support@wagkiki.shop.
9. Contact
For questions regarding returns or refunds:
WagKiki
156 Hanna Rd
East York, ON M4G 3N7
Canada
Email: support@wagkiki.shop
Phone: (587) 555-0177