Refund policy

Return & Refund Policy

At Wagkiki, customer satisfaction is important to us. We want you to feel confident when shopping for your pet-friendly home essentials. If you are not satisfied with an eligible purchase, we offer free returns and refunds within 30 days, subject to the conditions outlined below.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the product should generally be returned in substantially the same condition in which it was received, unless the return relates to a damaged, defective, or incorrect product.

Where reasonably possible, please retain the original packaging and any accessories, documentation, or components included with the product.

Free Returns

Wagkiki provides free returns for eligible products within the 30-day return period. Customers should contact us before sending an item back so our support team can review the request and provide return instructions.

Please do not send products to our business address without first receiving return instructions from our customer support team.

How to Request a Return

To request a return, contact us at:

Email: support@wagkiki.shop

Please provide:

  • Your full name
  • Order number
  • Email address associated with your order
  • Product you wish to return
  • Reason for the return
  • Photos where relevant, particularly for damaged, defective, or incorrect products

Once your request has been reviewed, we will provide instructions regarding the next steps.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your product arrives damaged or defective, or if you receive the wrong product, contact us as soon as reasonably possible.

Providing clear photographs of the product, packaging, and shipping label may help us assess and resolve the issue more efficiently.

Depending on the circumstances, an appropriate solution may include a replacement, return, or refund.

Refunds

Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase. The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@wagkiki.shop.

We will make reasonable efforts to accommodate cancellation requests. However, once an order has entered processing or has been shipped, cancellation may no longer be possible. In such cases, you may request a return after receiving the order in accordance with this policy.

Exceptions

Certain products may not qualify for return where an exception is permitted by applicable law, including products that have been materially altered, misused, or damaged after delivery through circumstances unrelated to a product defect.

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

Contact

For questions regarding returns or refunds:

Wagkiki
156 Hanna Rd, East York, ON M4G 3N7, Canada
Email: support@wagkiki.shop
Phone: (587) 555-0177